DFA Return Policy

Because DizzyfishArt (DFA) pieces are handmade, each item is individually created and may have small variations that make it unique. I want you to be happy with your purchase, and I’m always happy to work with you if there is a problem with your order.

Damaged or Defective Items

If your order arrives damaged or an item has a manufacturing defect, please contact DizzyfishArt within 7 days of delivery. Please include your order information and clear photos of the item and its packaging so I can assess the issue.

If the item was damaged during shipping or is defective, I will work with you to provide an appropriate resolution, which may include a replacement, repair, or refund.

Returns

Returns are accepted within 14 days of delivery for unused items in their original condition.

Holiday Return Period:
For purchases made between October 1 and January 1, the return window is extended to 28 days from the date of delivery.

The customer is responsible for all shipping charges associated with a return, including the cost of shipping the item back to DizzyfishArt.

A 20% restocking fee will be deducted from the refund amount for approved returns. The restocking fee does not apply to items that arrive damaged, are defective, or were sent incorrectly due to an error by DizzyfishArt.

Items must be returned in the same condition in which they were received. Please package returned items carefully, as DizzyfishArt cannot be responsible for damage that occurs during return shipping.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Custom or personalized items
• Items that have been used, altered, or damaged after delivery
• Clearance or final-sale items
• Digital products, if applicable

Refunds

Once a returned item is received and inspected, I will notify you whether your refund has been approved.

For approved returns, the purchase price will be refunded to the original payment method, minus the 20% restocking fee and any applicable non-refundable shipping charges.

Original shipping charges are the responsibility of the customer and are generally non-refundable.

If you have a question or concern about an order, please contact DizzyfishArt before sending anything back. I want to make sure we find the best solution for the situation.

Thank you for supporting handmade art and small business!

Keep it Crafty

DizzyfishArt